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Thanks for the Feedback but we know our Role in the Show!

Sometimes we get flack for being too negative for a Disney theme park fan blog.

Particularly on Twitter where it’s apparently perfectly acceptable to say rude things to people you wouldn’t ever say to their face. (Now before anyone says we’re hypocrites: we would say and have said much of what we’ve said online to the faces of the people who work for Disney and Imagineering. In fact, we occasionally get in trouble for doing so at social functions.)

All that being said, we’d honestly prefer not to be negative or focus on negative things. Look at this blog – not all of it is negative, heck – not even a majority of it. But we do post negative things when Disney does things that are stupid, dangerous, ill-concieved, ugly, or otherwise of piss-poor quality. Someone has to. If no one bothered to, things would be far worse than they currently are and have no hope of ever getting better. We’d be stuck with DCA version 1.0 if no one bothered to speak up and saying DCA 1.0 sucked.

And besides, the far worse sin – as aptly pointed out by an Imagineer to the press mind you – the alternative to people complaining is for people to stop caring. Having people collectively not care about the parks would be a far worse fate than a few folks at Disney with egg on their face for their last dumb idea being outed publicly as such.

Rabble rousing online is a very important function in the system of checks and balances for Disney’s theme parks. And again – we don’t only complain. Unlike the dellusional rants the angry emails we receive daily would have you believe we’re spouting – we make an effort to criticize in a manner of using facts and research. That makes it pretty hard to just write off our complaints as mere fanatical ranting.

Which is probably where we get into trouble. There’s a strange bit of psychology that allows people to begin defining themselves in terms of Disney. “Disney” becomes a part of how many people define themselves and their sense of self. Thus, if you point out the flaws in Disney – a corporate entity mind you, not flesh and blood – you’re somehow perceived as making a personal attack on the people who identify as being “Disney.”

In case it wasn’t clear, we’d like to pause and point out that we don’t hate you, your grandma, your memories, your dog you named after a princess, your child’s smile on their first ride, your family vacation, or even Disney itself. Again – we care. An awful lot. It’s our job, it’s what we do.

If Disney is going to be completely full of crap, push crap, and generally cut costs and put out a crappy lesser product and think it can get away with it unchallenged – specifically because of it’s brand-power and social media prowress – by golly it’s our duty to make that abundantly apparent to as many people as possible. To stop it, to prevent it, to hinder the slow creep toward mediocrity, and stave off the eventual ruin of the parks themselves.

Yes, it’s entirely possible to have a Disney park in ruins, see Disney Studios Paris.

All that considered, and without much further ado, we give you the reason we know our role in the show: Duncan Wardle. In his own words of course, so we can’t be accused of putting words into other people’s mouths. Watch it, absorb it, and consider the role you are choosing to play when you respond to things online and in guest surveys exactly the way Disney wants you to.

Like we said, we know our role in all of this. Perhaps it’s time to know yours and reconsider the script you’ve been given too.

Beat the Hump-Day-Blues with an Epcot Imagination Light Show!

We admit it. We’re bored. There’s nothing really going on lately to talk about at Walt Disney World. Sure, there’s New Fantasyland but right now that’s in “dig a big hole” mode which is less than exciting. The Art of Animation? Seen one value-resort you’ve seen them all. The Grand Floridian DVC is behind schedule and we generally refuse to care about the holiday offerings at the parks that haven’t changed since 2002 (short of being cut back).

So.. to get all of us through the lull until the New Year, when Disney should kick several projects in high gear, we present: shiny things and flashing lights!

Watch Disneyland Resort Ruin Christmas!

Ok.. after that last cheesy video from Times Square we thought Disney’s marketing guru’s had perhaps made a little bit of progress. Sure, the product was kind of lame – seriously who wants to wave their arms at a giant TV screen of a princess? – but they didn’t force the word “magical” on us.

Well, we were wrong. Apparently that last one just slipped by as they were hard at work finding ways to make Christmas horrifically horrible in “hip and trendy” ways we thought had died with the Maliboomer. No, not at all, like some horrible Christmas-zombie-of-DCA’s-past we’re being force fed hip, trendy, TRON, and Hispanic segment marketing nonsense all at once.

“This is a California take on..” No, stop right there, – you ruined it! And you, Mr. Chef de Cuisine? My entire Epcot culinary department scoffs in your general direction for trying to pass that off as a holiday treat. Dear lord Disney, did you think we were sick of watching you make candy canes from scratch each year Disneyland?

We weren’t. We really really weren’t. So without further ado…

Making Ugly Decorations (California Style!)

Making Not-Holiday Food to Appeal to Disney’s Marketing Segment Emphasis of the Week!

 

Umm.. well.. this happened… (Video of Disney Interactive in Times Square)

Ok, we’ll say it, we’re not impressed with this interactive shenanigans that Disney showed off in Times Square recently.We remember Dreamfinder’s School of Drama at the Imagination pavilion (yeah – on the second floor you closed Disney! We remember!) so high-tech green-screenery 20+ years later really isn’t all that impressive. But, if you want to see it, here it is:

It even comes with a pre-fab blurb, for all your social-media and blogging needs:

Disney Parks bring special “character” to the Big Apple this weekend (through Saturday, November 19). Fun and whimsical moments are created with guests in Times Square, using state-of-the-art augmented reality technology, as they virtually interact with Disney theme park characters.

The event unfolds in front of the huge 60-foot tall digital board towering high above the Disney Store on Broadway at 45th Street. The Disney characters appear larger than life and engage with guests in unique and one-of-a-kind experiences.

That makes it sound far more exciting than it actually was. At least they used “Whimsical” instead of “Magical.” Yay Disney marketing for evolving.. however slowly..

Health and Wellness Suites at Contemporary Canceled

Remember these lovely photos of upcoming Health and Wellness suites from out previous update?

Well, those room upgrades at the Contemporary resort have been canceled.So much for that.. let’s add it to the heap along with Flamingo Crossing and Hyperion Wharf. Ironic, considering these rooms weren’t upgraded with the rest of the rooms at the Contemporary – rather the furniture was reupholstered and painted – because of shipping delays and supply problems due to hurricanes during the first round of room upgrades.

Side note: Disney filed paperwork to upgrade the exterior lighting of the main tower of the Contemporary to LED lighting. Also, the California Grill is up for a major overhaul in early 2013.

Magic Kingdom Fantasyland Skyway Restrooms (Photos and Permits)

A few months back Disney began a project to convert the old Skyway Station in Fantasyland at the Magic Kingdom into a restroom area and bypass walkway. The restrooms retrofit add much needed guest pathways to the area – even looping down behind Yankee Trader to Haunted Mansion – in an attempt to undo the massive amounts of congestion that plague the area.

Specifically the traffic for the area is all routed underneath the 2nd floor dining area of the Columbia Harbor House that connects via overhead walkway to the Yankee Trader. It makes a tiny tunnel that all traffic going between Liberty Square and Fantasyland have to jam themselves into.

The new scenic walk is supposed to look something like this rendering we mocked-up from a groundplan of the redesigned area. Restroom buildings, lots of scenic walkways, and even a waterfall for good measure.

Work began in earnest on the site itself with demolition several months ago but has seemingly skidded to a halt in recent weeks. No active site work has been spotted and the Magic Kingdom operations has taken back the courtyard area in front of what was the Skyway to park strollers for the holiday season.

This will soon change however, as Disney has filed new work permits for the project. Apparently the old permits specifically were for the demolition of the higher vertical structures on the site. Now the new permits say “Restrooms” so it is restrooms they shall build.

In the meantime, many people have thought that since Disney took down the upper portions of the Skyway Station that is was essentially gone. Not so much – we took a creative approach to finding vantage points. First, from the ground level, then up above form the offended eatery tunnel. We even threw in some photos from that room of the dining area shaped like a ship since very few people ever go up there to see it. Enjoy!

Disney VoluntEARS Participate in Coastal Cleanup 2011(Video)

More than 300 Disney VoluntEARS picked up nearly 2,000 pounds of trash and debris last Saturday along four miles of Brevard County coastline as part of the International Coastal Cleanup, the world’s largest volunteer effort to improve the health of the ocean and waterways. Working alongside partners from the Ocean Conservancy, Keep Brevard Beautiful, the U.S. Coast Guard, the Canaveral Port Authority and Big Brothers Big Sisters of Central Florida, Disney VoluntEARS represented the largest group of participants in the community-wide clean up event.

Norwegian Government Responds to Questions About Epcot Pavilion Funding

If you follow this blog at all you know that Disney and Norway have being going back and forth over the funding, non-funding, etc.. of the Norway pavilion in Epcot for nearly a decade.

Essentially disgusted with the current state of the pavilion, the people of Norway have taken it upon themselves to try and get some government funding spent on the pavilion.

Part of this effort involved bringing a question about the support for the pavilion directly before the parliament. The rules dictate that the question had to be answered… most failed to realize that the answer given in response didn’t actually have to answer anything.

Here’s a rough translation…

Question from Borghild Tenden (V): Will the government make sure that the money support for the Norway pavilion in Walt Disney Worlds Epcot park is resumed so that the pavilion again can be an attractive and time right market arena for Norway?

Background: The Norway pavilion in Walt Disney Worlds Epcot park have been Norways only permanent exhibit through many years. The pavilion was opened in 1988 of current Crown Prince Harald, and was financed by the government and Norwegian businesses. The pavilion was sold to Disney in 1992, but the Norwegian government contributed with 200.000 dollar each year to the exhibit until 2002. Innovation Norway and the government meant that the pavilion didn’t give any tourism to Norway and therefore were not a area of focus. The consequences of this was that the tourist information was closed down, the Norwegian managers disappeared, the Norwegian chefs disappeared, the restaurant was transformed into a princess storybook dining and therefore less Norwegian. Very little in the pavilion is being upgraded or done something with. The movie about Norway as a tourist attraction is the same that was shown in 1988. The Norway pavilion is good promoting for Norway. There is 11 million visitors each year, and the pavilion runs well economically every year. It would be a good investment for Norway to make a new movie about Norway, produce relevant information material and have a general update of the pavilion. A annual money support of around 200.000 dollar will make Disney take the pavilion more seriously and make it more attractive for the visitors in the park.

Answer from Trond Giske (A): The Norway pavilion was sold to Disney in 1992, and until 2002 we supported the pavilion with 200.000 dollar yearly. After a pre-project in 2006, Innovation Norway and the Foreign Department etc decided to not move forward with a new movie project in 2007. In close cooperation with Norwegian tourism industry and a own marketing group for USA, Innovation Norway consideres the methods we can use to promoto Norway as a tourist destination in USA. In this group its a consensus that the funds is best used through developing net-based marketing in social medias and the web page Visitnorway, through TV and radio productions and other press related work in USA and Norway, and never the less goal oriented working with tour operators that sells trips from USA to Norway. We have to use our marketing funds where its most valuable for Norwegian travel industry and Norwegian industry in general. With Innovation Norway we have been in dialog with Disney on how to work together better. Innovation Norway have made a new Norway promoting film in digital HD-format. Earlier Disney have not accepter the offer from Innovation Norway to use this movie free of charge. Now Disney is currently reviewing this offer, if they get the movie material and can make their own movie for use in the pavilion. Innovation Norway has a running dialog with Disney. Disney is also interested in a broader cooperation with Norway in relevance to the Norway pavilion and they have proposed a pre-project where they want externe funds of 100.000-150.000 USA. The pre-project is about the development possibilities for the pavilion. Innovation Norway is currently looking for businesses with interests in USA that can be willing to support this pre-project. My view is that eventual support for the pavilion should be given with if it promotes Norwegian, export oriented industry in USA and that it contributes to raise the general knowledge about Norway in USA. This support should only be given with the documentation of financial interests from Norwegian, export oriented businesses.

—-

And.. that’s where it stands. $100-150k for a “pre-project” is what Disney wants. I think that’s charged directly to WDI to pay Joe Rhode to just think about the problem for an hour.There’s a long history of this hot mess and if you click on anything on this blog that says “Norway” you’ll find it. From Disney wanting money.. to Norway not wanting to give it to them.. to Disney practically extorting the country with threats of making the pavilion into a Denmark or Scandinavia pavilion.. to Imagineering telling the country that their HD promotional films aren’t high enough quality to be shown in the park.

It’s really getting ridiculous at this point. $150k to “plan” a solution.

Around Epcot: A Living Seas Water Quality Check (Photos)

Did you know the main tank at the Seas pavilion in Epcot was all tragi-sad lately? Well it is. The problems with the filtration system shut down all tank dive programs and experiences. Here’s a quick quote from out previous blog post so you don’t have to click around to find it:

If you were unaware, the giant fish tank at The Seas with Nemo and Friends pavilion (formerly and often still called “The Living Seas”) has been having problems recently.

At 203 ft. diameter and 27 ft. deep, the main tank of the pavilion holds 5.7 million gallons of water. Trouble with the filtration systems in the tank has been causing Disney to issue various warnings about the water clarity to guests and offer reassurance that the clarity of the water has no effect on the marine life. These reports have previously come with sporadically throughout the life of the pavilion as the system was serviced and repaired. Most recently, the reports have come almost weekly and on October 7th got to the point where it forced the closure of the pavilion.

This was not a planned maintenance closure – the ride and pavilion was shut down, the Coral Reef dining facility canceled its reservations and guests were called to book elsewhere. Cast Members who saw the pavilion in that state say the water extremely murky and had a reddish hue due to the algae.Reports of leaks needing constant attention around the tank have also accelerated in the past six to eight months.

The saltwater environment created in the pavilion has always been troublesome. Ionization causing the rapid decay of structures has plagued the pavilion since its inception. These problems caused the original 1986 sponsor, United Technologies, to try and abandon the pavilion as early as 1991 (well short of any other Epcot contract length) and for Disney to seek outside help – as their own engineers were left befuddled.

An explanation of the systematic problems can be found in this excerpt about the history of the pavilion included in our book The Epcot Explorer’s Encyclopedia:

The Living Seas as a whole won a prestigious award for engineering in 1987.  The American Society of Civil Engineers annually recognizes an exemplary civil engineering project as the Outstanding Civil Engineering Achievement (OCEA). Established in 1960, this prestigious award honors the project that best illustrates superior civil engineering skills and represents a significant contribution to civil engineering progress and society. Honoring an overall project rather than an individual, the award recognizes the contributions of many engineers.

However, by the mid-1990s problems with the initial design of the pavilion became apparent. The salt water environment itself is extremely harsh on anything submerged within it, causing it to eventually dissolve, including the side walls of the tank. A company called, CH2M HILL, was brought in to design a solution. Special cathode ionizers had to be developed for the tank that removed charged particles from the water to lower the amount of corrosion. The tank became very technologically advanced, even envelope pushing. The company along with Disney developed guidelines to increase building longevity in Florida and other hot and humid environments based on their experience with the Living Seas. They showed how to create a climate which is sustainable through design despite the surroundings.

It seems now though that these innovative solutions are beginning to fail as well. Rumors are now circulating that the Seas pavilion may soon be forced into an extended closure to overhaul the water systems as band-aid fixes are no longer holding for very long. Until that happens or another solution emerges, expect intermittent periods of cloudy water, poor visibility, and possible unannounced closures of the attraction. Good luck finding Nemo in the fog.

Oh the memories, that all seemed so long ago. You’d think the tank would be fixed by now, right? Well, it’s not. Disney is hoping to have the problem fixed by late November and has currently canceled all tank programs through November 26th.  Intrigued, we scheduled a little tour of our own to see just how bad the tank had gotten. Unlucky for us – but a karmic win for Disney’s PR department – the tank was in good shape this past weekend; to the point of the Cast Members saying they hadn’t seen it look that good in a while.They say it has good days and bad days as the filtration systems are worked on and cycled. The large rays have been removed from the tank as well as a few other species due to their sensitivity to changes in the environment.

We took photos for your enjoyment, and while the water quality is grand, we can’t help but point out that having impeccably clean water does make it easier to see the crumbling infrastructure of the tank beyond the windows. Also, we snapped a photo of the plaque of the 1987 design award the pavilion won – for sheer irony’s sake. Enjoy!