Stumbled across this quote on the internet, and I think it deserves a broader audience overall. I think it adds some much needed perspective to what some folks have deemed unwarranted “trolling” of the Disney company, and in particular their efforts at the Walt Disney World resort.
What I have been able to witness that most have not had the opportunity to see for themselves is the blatant disrespect toward WDW’s customers and the purposeful cheapening of the product by TDO during the design/build process for projects initiated since 1998. Before that time management cared about the quality of the product. Recently I have seen the exact opposite in most cases. Yes there are a few exceptions but those instances are rare. I’m sure it would be a real eye opener to many on this board to hear some of the comments made by budgeteeers and upper managment during design reviews and scope meetings. Some slightly paraphrased examples off the top of my head: “we don’t need to use more than two or three functions on those animatronics they’ll never know the difference,” and “They have been satisfied so far why do we need to make it any more lavish,” and “what’s the difference what color we use they’ll never no the difference,” and “we have been getting away with the less expensive materials for years now why rock the boat,” and “video will be cheaper and easier and they won’t care,” ad infinitum.
Do you see why every little inch we allow them to take toward the cheap and compromising diminishes the product for years to come? Those that excuse TDO for this behavior are a big part of the problem. Magagement uses the silence of their customer base as a license to continue the dumbing down and reduction of quality standards. There is a marked difference in attitude between TDO and other management teams I have worked with. All projects have limitations but other teams seem to care about the end result in terms of qualtiy. All TDO seems to care about is getting it done under budget whatever it takes. There are times when more global project teams take precedence and TDO doesn’t have as much say.
Many times poor decisions dictated by TDO are a result of ignorance more than puposeful quality reduction. Most of them are not familiar with what it takes to produce a quality Disney attraction because they were hired as interns from some business school or were hired form some other industry. I’ve mentioned before that I had a boss several years back that didn’t even know Walt Disney was a real man.
Other issues that I have touched on previously include the general quality of talent being hired at WDI, the ridiculous governement regulations (something we all deal with directly or indirectly), and the insane quantity of useless managers.
In general there is nothing wrong with being a “fanboi,” after all I consider myself one, but I wish we all would hold Disney to their own standards and stop excusing the company for their status quo mentality.
Taking that into consideration, perhaps those who vehemently oppose any criticism of Disney can take pause. Now might be a good time for them to ask themselves why they keep asking for lower standards? Why do they want and accept less in return for their money spent?
There is a direct cause and effect relationship here.